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SOFTWARE MANAGEMENT
S-Matik is not only composed of a simple queueing system issuing tickets. All data pertaining to a transaction is registered in a specific field and later on converted into information using reports which provide an input for CRM system. Software management is composed of 3 basic systems :
- Reporting
- Branch Management
- Instant Branch Monitoring
Reporting
The following reports can be retrieved from S-Matik software management system :
- Transaction/service groups and sub transactions
- Counters and users
- Time intervals (hourly, daily, weekly, monthly...etc )
- Waiting time/transaction time
- Ticketed customer/serviced customer/no shows
- Average and maximum values
Below is a screenshot of a reporting page:
Branch Management
Instant details acout counters, categories and tickets can be monitored for the selected branch. The screen is composed of 3 parts: Category, counter and ticket base monitoring.
Category Base Monitoring
In this table, instant values per category ( tranaction and VIP segments inclusive) can be monitored:
Ticket No: Ticket number issued from the relevant category.
Waiting Customer : The number of customers waiting for service in the relevant category
Average Transaction Time : Average waiting time of customers in this category.
Average Waiting Time: Average waiting time of customers in this category.
Max. Waiting Time : The maximum waiting time of customer in this category
Serviced Customer: The number of customers being serviced in this category
Counter Base Montoring
Counter based transaction details can be monitored using this table
User : User connected to this counter
Priority: The call priority of this counter
Category : The category of the current transaction
Ticket No : Queue number
Average Transaction Time : Average transaction time of transactions performed at a counter
Max. Transaction Time : Transaction time of the longest duration transaction at the counter
Serviced Customer: The number of customers being serviced at this counter
Ticket Based Monitoring
In this section, details on each ticket number is provided. Each ticket number pertaining to category, branch visit time ( time of ticket issuing), transaction start time and transaction end time are monitored.
Below are some screenshots of this reporting:
Instant Branch Monitoring
With the aid of central monitoring, all branches can be monitored instantly in a single list.
Below is the relevant screenshot:
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